Shipping Information

EyeZen Shipping Information

At EyeZen, we are proud to offer FREE shipping on all orders!

Order Processing Times

Please allow 1-3 business days for us to process and dispatch your order after it is placed. An order is considered dispatched when it is handed over to our shipping carrier and is on its way to your specified address.

  • During peak seasons or holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

The estimated delivery time refers to the transit period after your order has been dispatched. Shipping times may vary depending on your location and other factors. Below are the estimated shipping times by region:

🌍 United States: 4-7 business days
🇨🇦 Canada: 4-7 business days
🇬🇧 United Kingdom: 4-7 business days

Note:

  • During peak times or holidays, shipping carriers may experience delays in transit time and tracking updates that are beyond our control.

  • For international orders, customs clearance may result in additional delays.

Order Changes and Accurate Shipping Details

It is the customer’s responsibility to provide accurate and complete shipping details at checkout. Incomplete or incorrect shipping information may cause processing delays or order cancellation.

  • If our system detects an address issue, our customer support team will email you to verify your details within 3 business days.

  • If we do not receive a response within this period, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email us at info@eye-zen.com within 24 hours of placing your order. We will do our best to accommodate changes, but we cannot guarantee modifications after this time.

Delayed Delivery

We understand that receiving your order in a timely manner is important, and we strive to dispatch all orders as quickly as possible. However, delays can sometimes occur due to circumstances beyond our control, such as:

  • Courier delays caused by unforeseen factors such as weather conditions or transportation issues.

  • Customs clearance for international shipments.

  • Product availability issues, address verification problems, or payment processing delays.

If a delay occurs, we will notify you and work with the courier to ensure your package is delivered as soon as possible.

Please note:

  • EyeZen is not liable for delays caused by external factors beyond our control, and we cannot guarantee an exact delivery date.

  • We will, however, do our best to keep you informed about your order status.

Lost or Stolen Packages

We understand that lost or stolen packages can be frustrating. However, once we hand over your package to the courier, it is no longer within our control.

If your package is lost or stolen:

  • Contact us at info@eye-zen.com, and we will assist you as best we can.

  • We recommend that you also file a claim directly with the courier, as most courier companies have a claims process for lost or stolen packages.

Important:

  • EyeZen is not responsible for lost or stolen packages once they leave our warehouse. These situations fall outside our refund policy.

  • Depending on the situation, we may offer a replacement order. However, this is subject to evaluation.

If the courier is unable to locate the package, filing a police report may be necessary in certain cases.

Shipping Policy Changes

EyeZen reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer’s responsibility to review the most recent version of the Shipping Policy before making a purchase and using our products.

By purchasing and continuing to use EyeZen products, customers agree to the terms outlined in this Shipping Policy, including any future modifications.

We encourage our customers to review this policy periodically to stay informed about any updates that may affect their orders. If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us at info@eye-zen.com.